SHIP WITH TRACKACY

What We Do

We are both an international freight provider and a local destination for real-time tracking updates.

Shipping

We currently have fully insured discounted slots for Shipping from Australia to New Zealand, Philippines and Vanuatu. No minimum quantity or weight requirments.

Need a Quote? - Contact us

TRACKING & ORDER NUMBERS

What Is A Tracking Number?

A tracking number is a unique code assigned to your parcel that lets you follow its journey to your door.

If the business you purchased from has given you an order number, you can use that instead of your tracking number.

What Does a Tracking Number Look Like?

Each courier uses different formats. Here are some examples:

• Australia Post (Australian customers): Usually starts with 33 or 36 or PR or APP (but there are new tracking numbers generated by them all the time). Can be shortened like 36ND86000011 or the longer version 36ND8500001101000961509
• Australia Post (NZ customers): Starts with CH or LH and ends in AU CH162411890AU
• Aramex (Australian customers): starts with 2X, MP, MS, e.g., 2X0010673998
• Aramex (NZ customers): starts with MX, e.g., MX0024642192
• NZ Post: Starts with 007, e.g., 00794210605254076287
• Yanwen: Often 13 characters, starts with letters like UJ or UK (e.g., UJ989327735YP)
• YunExpress: Usually 18 digits or a mix like YT1234567891234567
• UBI: May include letters and digits, depending on the route but usually starts with AU
• PF Logistics: Usually starts with NEX
• Couriers Please: Usually starts with CP
• Team Global Express: Usually starts with 78
• 4PX: Usually starts with 4PX

What Is an Order Number?

Your order number is the unique ID assigned when you place your order. It usually looks like a 6-digit number (e.g., #123456) and can be found in your order confirmation email.

How Do I Track My Order?

You can track your package using:

• Your tracking number, or
• Your order number (just the number, no #)

Enter either one into our tracking page to see the latest updates.

What If I Don’t Know My Order Number?

On trackacy.com, enter your email in the top right and put in the tracking number you were given. Click Get Updates.

OR

Click the Chat button on trackacy.com and leave your details.

DELIVERY TIMEFRAMES

How Long Does Delivery Take?

• Australia & NZ: 5–14 business days depending on the courier
• From China (Yanwen, YunExpress, UBI): 10–20 business days on average. Please note customs or local delays can affect these estimates.

How Long Can Customs Hold My Package?

Customs delays can range from 1–15 business days depending on inspections, paperwork, or peak periods.

If you are in New Zealand and ordered a wooden item (eg. wooden bookshelves), please note that they may be held for an MPI inspection. This is considered force majeure and unavoidable, so please be patient as your goods get inspected for release.

If you are in New Zealand and purchased an item over $1000NZD in value, your item may require formal clearance. Either the business you purchased from or a customs broker will be in touch to assist you in clearing your package.

Why Are There No Updates on My Tracking?

If your tracking hasn’t updated in a few days, don’t worry—this is common during transit.

• If it’s been less than 5 business days since the last scan, your parcel is likely still on the move or awaiting its next scan.
• If it’s been more than 1 week with no updates, please contact the store you purchased from so they can open an enquiry with the courier on your behalf.

My Tracking Says “Delivered” but I Didn’t Receive It

• Double-check around your property, in safe drop areas, or with reception/building management if you’re in an apartment.
• If no one else received it and there’s still no sign, contact the store you ordered from—they may be able to file a lost parcel claim. \

Why Does My Tracking Say “Failed Attempt” or “Undelivered”?

This usually means the courier tried to deliver but couldn’t due to an inaccessible address, no one home, or a blocked delivery point.

Check if the courier left a card or message. You may need to schedule a redelivery or collect it from a local pickup point.

Why Did My Parcel Move Backwards or Change Countries?

International shipments often pass through multiple transit hubs. It’s normal to see routing through other countries or back-and-forth scans as it clears customs or changes carriers.

Why Is My Package Stuck in “In Transit” for So Long?

“In Transit” is a general status that can last several days or even weeks, especially for international deliveries. It means your package is still moving within the courier’s network and has not been flagged as lost or delayed yet.

What If My Tracking Number Doesn't Work?

• Double-check for typos or missing characters.
• Make sure you're entering your tracking number or order number (just numbers, no #).
• Some couriers take 24–72 hours to activate tracking after dispatch.

TRACKING STATUSES - WHAT THEY MEAN

Here are the most common statuses and what they mean:

MORE FAQs

Can I Track My Order Without a Tracking Number?

Yes! Just use your order number (numbers only) on our tracking page.

I Live in an Apartment - Where Will My Parcel Be Left?

Standard courier practice is to leave parcels in the building's lobby or parcel room. Couriers typically do not call or notify recipients. If you'd like a different delivery arrangement, please speak to your building manager or concierge.